Refund policy

RETURNS
To be eligible for a return, your item must be unused, in its original condition, and include all original tags and packaging.
Once your return is received and approved, your refund will be processed within 7–10 working days of confirmation.

RETURNS PERIOD
You may return items purchased from our website within 14 days of receiving your order, provided they are undamaged and in their original condition.

RETURNS OUTSIDE THE RETURN PERIOD
Return requests made after 14 days from receipt will not be accepted.
If such goods are sent back to us, we reserve the right not to issue a refund.
In such cases, we can return the item to you at your request — shipping costs will apply and must be paid before dispatch.

SALE ITEMS
Sale items may be reduced for reasons such as end-of-season clearance, minor marking, slight damage, or colour variations.
As such, sale items are non-refundable and non-exchangeable, and these variations will not be considered faults.

CUSTOM/STANDARD SIZE ORDERS
Personalised or made-to-order items are non-returnable and non-refundable, unless faulty, as they are created specifically for you.

Please note any item delivery states over 2 weeks is classed as personalised and they are being ordered for you upon request.

SHIPPING CHARGES

  • Shipping charges are non-refundable for non-faulty items.

  • For faulty goods, we will reimburse standard return delivery costs (up to £4.99).

  • If you received free shipping on your original order, the value of this service will be deducted from any refund.

RESPONSIBILITY & ACCOUNTABILITY
You are responsible for taking reasonable care of the goods until they reach us.
Please ensure all items, packaging, and tags are returned in their original condition.
All returns will be inspected upon receipt. Please avoid causing any damage when trying items on or examining them.

OUR PRODUCTS

As majority of the outfits are tailored to match the model stitching there is a possibility of variation due to the model pictures being taken in heavy lighting and going through exceptional editing, this may reflect a slight variation in appearance of the outfit’s colour ,cut, embroidery and fabric.

We can assure you that we only sell 100% authentic designer wear but unfortunately cannot control the fabric quality that the designer is providing , we make sure that the outfit however is stitched same as shown on the website and use best quality stitching and embellishments to make that possible .

Majority of our items are hand embroidered/embellished and therefore delicate and breakable in their usage, while having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website. Every effort is made to ensure variation is minimal.

The colour of a product may change/differ (a) little from what is shown on our website. This can be due to light variation at the time of photography and/or due to the way digital media devices display colours.

From time to time beading/ sequences may get displaced or have a few loose threads and this is not thought of as a fault but is due to the nature of the work. These articles of clothing should be worn with care.