Return policy

RETURNS POLICY 

RETURNS

To be eligible for a return your item must be unused and in the same condition that you received it with all tags and original packaging complete. Should your return be accepted, your refund will be processed within 7-10 working days from when we confirm receipt for your item.

RETURNS PERIOD

You will receive a refund for purchases made on our website provided you return the item(s) undamaged and in its original condition within 7 days of receipt of your order.

RETURNS OUTSIDE RETURN PERIOD

Any return requests after the period of 7 days from receipt, will be refused. If such goods are still sent back to us, we reserve the right of not offering you a refund.

We would in such a scenario need to send the item back to you which will incur a shipping charge, this would be payable by you upon request.

SALE ITEMS

There is a possibility that items on sale are reduced due to any of the following reasons: end of season/minor marking/slight damage or colour differences. Any discrepancies with a sale item will not be classified as a fault as such Sale items are non-refundable/exchangeable.

CUSTOM ORDER

Should you choose to have an item ordered or specifically tailored, then the normal consumer rights do not cover you. Once you have completed a contract and made the purchase, you cannot return the item and we may not provide a refund.

SHIPPING CHARGES

• We do not refund shipping charges or reimburse return shipping charges for non-faulty items.
• If you are returning faulty goods, then we will reimburse you for the standard delivery charge of up to £4.99 for returning the goods to us.
• If you have availed free shipping offers, then the cost of this will be deducted from any refunds.

RESPONSIBILITY & ACCOUNTABILITY

If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them

All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.

Please note if a custom order has arrived and is paid in full the order will be safe with us until collected.

For custom orders where a deposit has been paid, the order must be collected and the remaining payment must be made within 14 days of us confirming the outfit is ready to collect. Failure to comply will result in us cancelling the order and re-selling your order. Paid deposit shall be non-refundable.

OUR PRODUCTS

Majority of our products are hand embroidered and therefore fragile in their usage whilst having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website.

Please note product embellishments may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

Please note that all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims resulting due to damage caused by washing using another method or claims for variation / and or beading/sequences displacement.

Please note: We do not offer cash refunds