To be eligible for a return your item must be unused and in the same condition that you received it with all tags and original packaging complete. Should your return be accepted, your refund will be processed within 7-10 working days from when we confirm receipt for your item.
You will receive a refund for purchases made on our website provided you return the item(s) undamaged and in its original condition within 14 days of receipt of your order.
RETURNS OUTSIDE RETURN PERIOD
Any return requests after the period of 14 days from receipt, will be refused. If such goods are still sent back to us, we reserve the right of not offering you a refund.
We would in such a scenario need to send the item back to you which will incur a shipping charge, this would be payable by you upon request.
There is a possibility that items on sale are reduced due to any of the following reasons: end of season/minor marking/slight damage or colour differences. Any discrepancies with a sale item will not be classified as a fault as such Sale items are non-refundable/exchangeable.
Should you choose to have an item personalised or specifically tailored, then the normal consumer rights do not cover you. Once you have completed a contract and made the purchase, you cannot return the item and we may not provide a refund.
- We do not refund shipping charges or reimburse return shipping charges for non-faulty items.
- If you are returning faulty goods, then we will reimburse you for the standard delivery charge of up to £4.99 for returning the goods to us.
- If you have availed free shipping offers, then the cost of this will be deducted from any refunds.
RESPONSIBILITY & ACCOUNTABILITY
If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them
All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.